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New Scam Trend: Beware of Best Buy Impersonators! How to Spot Them and Protect Yourself

Updated: Aug 26, 2023

It's no secret that as technology advances, so do the tactics of scammers. Recent reports highlight a surge in deceitful tactics where fraudsters impersonate Best Buy's Geek Squad tech-support team.

The New Wave of Best Buy-Related Scams

According to regulatory agencies, these con artists reach out to potential victims through texts and emails, falsely claiming that the recipient owes hundreds of dollars for a Geek Squad membership renewal. They then urge them to call a specific number within a day if they wish to challenge or cancel this supposed charge.

Here's the catch: If you call the mentioned number, they might ask for remote access to your computer, potentially installing malicious software or extracting personal details. Some even resort to tricking individuals into believing they've been mistakenly refunded too much money, prompting them to "return" the overage with gift cards.

Common Scams to Watch Out For

  • Gift Card Traps: Fraudsters might propose a conference call with the gift card seller and a balance checker, recording the call. They then decipher the gift card number and PIN using the recorded tones and a DTMF decoder, leaving the card valueless.

  • Masquerading as Tech Support: Pretending to be from Geek Squad, they use fear tactics like claiming your computer has malware to get access.

  • Digital Deception Methods: Be wary of unsolicited emails (phishing), texts (smishing), or calls (vishing) designed to steal your personal information.

Identifying a Best Buy Scam

  • Be skeptical if an unexpected call claims association with Best Buy or Geek Squad.

  • Be wary of requests to use Best Buy gift cards outside of the brand's ecosystem.

  • If urged in a message to call a provided number, resist. This could be a trick to extract your details.

  • Double-check any purported refunds, especially if asked to pay back via gift cards.

Always reach out to Best Buy directly through their official contacts.

Protecting Yourself and Reporting Scams

If you believe you've become a scam target, immediately change any compromised passwords and alert your bank about potential unauthorized transactions. Report such incidents to:

Introducing Genie Protection

And for an added layer of defense? Try The Genie App.

Within the Genie App, you can utilize the 'Chat Genie' feature (found at the bottom of the screen by clicking on the lamp icon!) to copy and paste any messages you'd like to investigate for potential scams.

In addition to scam text message and email verification, Genie can also protect you if these scammers ever try to call you. Genie’s advanced AI-powered scam protection springs into action when an unknown number calls. It recognizes and blocks scam calls, ensuring your phone remains a safe communication tool. Rest easy, knowing that Genie's got your back. Discover more about this essential shield at


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